Privacy Policy

    This policy explains how Merrimore handles information shared through this website and customer enquiries.

    Information collected

    We may receive information you choose to provide when you contact us, use the website, or submit an order enquiry. This can include customer and contact information, order details, and the contents of your message.

    How information is used

    We use information to respond to enquiries, understand the order or product information requested, support website operation, and communicate about a customer-requested enquiry. We do not use information for a purpose that is unrelated to the interaction without an appropriate basis to do so.

    Cookies and analytics

    The website may use browser storage, cookies, or analytics technologies where they are enabled in the site configuration. These technologies can help us understand website use and maintain the site. Browser settings may allow you to manage some cookies.

    Third-party service providers

    The website may rely on service providers that process information on Merrimore's behalf, such as hosting, website infrastructure, communications, or analytics providers configured for the site. We do not list a provider here unless its use is established in the current site configuration.

    Data retention

    We retain information only for as long as reasonably needed for the purpose for which it was received, ongoing business records, site security, or legal and operational requirements. The appropriate period can vary by the type and context of the information.

    Customer enquiries and contact details

    To ask about this policy or an information request, contact Merrimore at info@merrimore.com. Please avoid sending sensitive information unless it is necessary for your enquiry.